Hello, Edward.
We'd be glad to help you with activating AVG PC TuneUp. Please click this link http://support.avg.com/SupportArticleView?urlname=Activate-AVG-PC-TuneUp for detailed activation instructions using the new license number.
Also, you have two copies of AVG PC TuneUp 1 computer (1 year) licenses. Are you aware of them and would you like to keep both? If you require only one license, we can merge both licenses into one which extends the validity or we can process a refund for the recently renewed license.
as I got a licence number with my renewal the activate process didn't apply and when i eventually found 'download' via MY account it wouldn't download! Further, the drop down tab asked did I want to save it and it seemed to freze and do nothing. I tried 'get help' and only got standard replies but not relevant to my query.
Hello, Edward.
We'd be glad to help you with activating AVG PC TuneUp. Please click this link http://support.avg.com/SupportArticleView?urlname=Activate-AVG-PC-TuneUp for detailed activation instructions using the new license number.
Also, you have two copies of AVG PC TuneUp 1 computer (1 year) licenses. Are you aware of them and would you like to keep both? If you require only one license, we can merge both licenses into one which extends the validity or we can process a refund for the recently renewed license.