Hello Janice,
I apologize for the inconvenience. Please refer this article http://support.avg.com/SupportArticleView?urlname=Activate-AVG-AntiVirus-or-Internet-Security-with-a-new-license-number to activate the new license on AVG Interface.
If you face any difficulties, please let me know the AVG version to assist further.
I can't find the buttons that the renewal email says to click on to activate the renewal license.
Hello Janice,
I apologize for the inconvenience. Please refer this article http://support.avg.com/SupportArticleView?urlname=Activate-AVG-AntiVirus-or-Internet-Security-with-a-new-license-number to activate the new license on AVG Interface.
If you face any difficulties, please let me know the AVG version to assist further.
Thank you for sharing the screenshot, Janice.
We request you to uninstall this AVG Antivirus free version from control panel -> Programs and Features -> Uninstall.
After restart, click on this link: http://files-download.avg.com/inst/mp/Internet_Security_1824.exe to install your AVG Antivirus paid version.
Click "Enter license number" in the bottom left corner to activate your product with the license you received after renewal or refer this article: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Internet-Security-or-Premium-Security to show the steps to install AVG Antivirus.
Janice, do you see "My AVG " on the top of the Interface? Please share the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot)of My AVG tab to check and assist further.
I can't see the screens that you are showing me. I can only find the AVG free version on my computer but I have been paying for protection for 3 years.