Hello Rich,
Thank you for reaching AVG Support Community.
We sincerely apologize for the difficulties you are currently experiencing.
We will certainly look into it and help you.
Please mention the name of the AVG program and specific shields, in which you're facing this problem.
May I know exactly what happens when you turn on the AVG shields?
Do you get any error messages? If yes, please share the screenshot of the error message. If needed, please find a quick guide on how to take a screenshot here.
Please ensure the concerned AVG program is updated to the latest version. If not, please update and check the status.
Thanks for your understanding.
I get the statement "some shields are turned off" but it won't let me turn them on.
Hello Rich,
Thank you for reaching AVG Support Community.
We sincerely apologize for the difficulties you are currently experiencing.
We will certainly look into it and help you.
Please mention the name of the AVG program and specific shields, in which you're facing this problem.
May I know exactly what happens when you turn on the AVG shields?
Do you get any error messages? If yes, please share the screenshot of the error message. If needed, please find a quick guide on how to take a screenshot here.
Please ensure the concerned AVG program is updated to the latest version. If not, please update and check the status.
Thanks for your understanding.