Activation Code not Working

Hi Joel,

We are sorry for the inconvenience caused.
To analyze further, we have sent an email and requested a screenshot.
Please revert to our email without changing its subject.
Thank you.

Hello,

I bought a version of AVG ultimate and the activation code isn't working.  I made sure to download avg free for mac first and the go the the subscription section.  When I enter the code I receive the following message.

"Well this is embarrassing…  The activation code is invalid."

I made sure to enter the code with the hyphens.  I also tried re-installing avg that also didn't work.

Any help would be greatly appreciated.  Thank you.

Hi Joel,

We are sorry for the inconvenience caused.
To analyze further, we have sent an email and requested a screenshot.
Please revert to our email without changing its subject.
Thank you.