Activation code

I am attempting to activate my account.   I have put in the correct activation code but keeps on coming up with a message stating there is a problem with the code.  I have put it in exactly as on the order invoice.  What is going wrong

Hi Brian.
We're glad to help.
Please share a screenshot (https://bit.ly/30ptlLh) of the error message that you receive.

Hi Brian.
We're glad to help.
Please share a screenshot (https://bit.ly/30ptlLh) of the error message that you receive.