Activation Code

Hi Kate, 

We will help you in this.
Could you share us the screenshot of the error message? 
Refer this article for the steps to capture the screenshot : https://bit.ly/2Y6RCDP
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

I purchased a tuneup subscription in October last year and it worked fine, but it is no longer working and the activation code wont work. I have tried uninstalling it and reinstalling it but it still won't work. Any ideas?

This isn't the usual behavior, Kate. Would you be so kind to try once again & let us know the status?

Hi Kate, 

We will help you in this.
Could you share us the screenshot of the error message? 
Refer this article for the steps to capture the screenshot : https://bit.ly/2Y6RCDP
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

i am use why I can't reply to you via email and I cant attach anything here either

i am use why I can't reply to you via email and I cant attach anything here either

Avinash,

I replied to your email yesterday but it has come back saying that you were unable to identify the email properly. I have not changed the email at all, I simply pushed reply to your first email.

Kate, sorry to hear that you are unable to share the screenshot here.
I have sent an email, you can attach the screenshot in a reply to that email. Please check your inbox and spam box as well for my email.