Hi Otto,
We're glad to look into this & help you.
Upon checking your account, we're unable to find any subscription. It might be registered under your alternate account.
As it isn't recommended to share the account/order info over this public post, we've sent you an email requesting few info.
Please revert to us via email to proceed further.
Help needed!
Im trying to activate "TuneUp" via activation code and get the message, I now would be able to use it on this computer.<br>But clicking on "TuneUp" icon doesnt start the program, it only brings the window "buy now" or enter "product key". Over and over again 
What`s wrong?
Hi Otto,
We're glad to look into this & help you.
Upon checking your account, we're unable to find any subscription. It might be registered under your alternate account.
As it isn't recommended to share the account/order info over this public post, we've sent you an email requesting few info.
Please revert to us via email to proceed further.