Activation code

I filled in my activationcode (the right one, which i just received) and i get the announcement "this activationcode is not working"

for example
xxxxxx-xxxxxx-xxxxxx

Hi Mark,

We apologize for the inconvenience caused.
To look into this and help you, we've sent you an email an email requesting further details.
Please check your inbox/spam folders to find the email and use it to get back to us.

Hi Mark,

We apologize for the inconvenience caused.
To look into this and help you, we've sent you an email an email requesting further details.
Please check your inbox/spam folders to find the email and use it to get back to us.