Hello Gail,
We are sorry for the difficulties you are currently experiencing.
Upon carefully reviewing your account, I see that you have purchased AVG Ultimate product. Could you please confirm whether you have installed it and activate it using AVG Myaccount http://avgclick.me/ActivateZen? to install AVG Ultimate please click on the following link http://files-download.avg.com/inst/mp/AVG_Ultimate_761.exe download and install the file. Please check your spam/junk folder the password reset email.
Please feel free to contact us for any further assistance. Have a great day, Aravind AVG Customer Care.
Resolved now. Seems you have to wait for the activation email - came through after about an hour I think. All sorted now,
Just taken up the 66% off offer and already wish I didn't. What do I have to do to get an activation email. Asked it to resend about 5 times now and still nothing. Can you not use this with an Outlook email address? I had to log in with Facebook to post this here.
Checked my junk folder and it's not there…
How do I get a refund?