Activation fails because of internet connection

AVG Protection
3

Hello Tom,
Thank you for contacting AVG Community Support.
I apologize for the inconvenince caused. Could you please make sure that you have turned off your VPN and try to activate the Internet Security. If the issue persists change your DNS settings by follwing the steps in the article by clicking on the link : | AVG (https://support.avg.com/SupportArticleView?l=en&urlName=troubleshoot-avg-dns&q=DNS+settings&supportType=home) .

I hope this will help.

Thank you for understanding.

1

Hello, I cannot activate AVG Internet security because it shows a message #Please connect to the internet# when I try to enter my activation code, but I a coonected. It happened in two different computrers. So, what can I do? I am connected from China via VPN. BR!

2

Hello Tom,
Thank you for contacting AVG Community Support.
I apologize for the inconvenince caused. Could you please make sure that you have turned off your VPN and try to activate the Internet Security. If the issue persists change your DNS settings by follwing the steps in the article by clicking on the link : | AVG (https://support.avg.com/SupportArticleView?l=en&urlName=troubleshoot-avg-dns&q=DNS+settings&supportType=home) .

I hope this will help.

Thank you for understanding.