Activation in other devices

AVG VPN
7

Hi Abi,

From your description, we assume that you're using an older version of AVG AntiTrack.
In this case, we'd request you to uninstall it & use this link to download it's latest version. After installing the latest version, check if the issue persists.
Regarding your AVG Secure VPN, let us know what exactly happens when you try to activate it.
Did you get any error messages?
Awaiting your response.

9

Dear All, 
the activation screen only allows  AVG activation screen

8

Dear Midhun, 
Many thanks for your reply.
I have proceeded as per your instructions, used the link, and installed the latest version.
The problem is not sorted, I have received an activation code of 18 figures (3 groups of 6) but request 5 groups of 4 , total 20. There are 2 figures remaining.
Kindly let me know how to solve the issue.
Thanks

5

Hello Abi, 

Thank you for writing back to us. Could you please share us the screenshot (http://https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot)of the activation page which requesting you to enter the activation code?

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
​​​​​​​
Thanks in advance.

1

Hi, I cannot activate my AVG VPN nor my AVG Antitrack. I have received after paid by email just 3 groups of six figures/letters (total 18) but is requesting the following format xxxx-xxxx-xxxx-xxxx (24 symbols).

thanks

2

Dear All, 
the activation screen only allows  AVG activation screen

3

Hi Abi,

From your description, we assume that you're using an older version of AVG AntiTrack.
In this case, we'd request you to uninstall it & use this link to download it's latest version. After installing the latest version, check if the issue persists.
Regarding your AVG Secure VPN, let us know what exactly happens when you try to activate it.
Did you get any error messages?
Awaiting your response.

4

Please check my order (Order Id redacted) I have received a serial number of 18 symbols, not 20 as requested at the activation stage.
Thanks

6

Thank you for the clarification.

To further look into this & help you, we've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to contact them.