Hello, Roger.
We'll certainly clarify this. You have an active AVG TuneUp - Unlimited (2 years subscription) valid until 15th March 2020. AVG TuneUp - Unlimited does not require a license number as it is activated using your registered email address and password.
If you do not see any expiry notice or warning on AVG PC TuneUp dashboard, it means the new subscription is activated successfully and please ignore the email you received. You also have two separate AVG PC TuneUp (1 computer) licenses. You seem to have forgot to cancel these licenses when you migrated to AVG TuneUp - Unlimited. The email containing activation instructions is about one of these licenses.
Since these are identical products, we can merge the two AVG PC TuneUp (1 computer) licenses with AVG TuneUp - Unlimited which extends its validity. Please revert with your choice to proceed further.
Hello, Roger.
We'll certainly clarify this. You have an active AVG TuneUp - Unlimited (2 years subscription) valid until 15th March 2020. AVG TuneUp - Unlimited does not require a license number as it is activated using your registered email address and password.
If you do not see any expiry notice or warning on AVG PC TuneUp dashboard, it means the new subscription is activated successfully and please ignore the email you received. You also have two separate AVG PC TuneUp (1 computer) licenses. You seem to have forgot to cancel these licenses when you migrated to AVG TuneUp - Unlimited. The email containing activation instructions is about one of these licenses.
Since these are identical products, we can merge the two AVG PC TuneUp (1 computer) licenses with AVG TuneUp - Unlimited which extends its validity. Please revert with your choice to proceed further.
I keep getting a reminder to activate my AVG Tune-uo using my new product key. It tells me to open Tune Up click help and then activate product. However when I do this there is no option on the drop down menu to do this. Does this mean it has updated automatically
Thank you for the confirmation Roger,
I have escalated your case to our senior team for license merge. We will contact you via email as soon as we receive an update.
Regards,
Alok.
Roger, I am sorry if I was not clear enough about your subscriptions. You have 3 different subscriptions for same product (AVG TuneUp) and we offered merging of those into single AVG TuneUp - Unlimited subscription.
AVG TuneUp - Unlimited does not require a license number as it is activated using your registered email address and password. It can be installed on unlimited no. of Windows and Android devices. Do we have your confirmation to merge the identical subscriptions?
Many thanks for that, I do have a second lap top which I really only use for office work and rarely on-line stuff. This must be what the e-mail referred to
Regards
Roger