Activation of trial AVGBreachguard

The activation code I was sent is not working. I know I entered it correctly because I used copy and paste.

Hello Melody.
Thank you for contacting AVG Community Support.
We understand your situation.
We are unable to locate any trail order under your account.
As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.

Hello Melody.
Thank you for contacting AVG Community Support.
We understand your situation.
We are unable to locate any trail order under your account.
As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.