Activation On windows

Hello Heather,
Thank you for contacting AVG Community Support.
We understand your concern regarding unable to activate AVG subscription on your windows PC. We are really sorry to know this.
We'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details.Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.

I paid for AVG Ultimate and was running fine on my phone but that phone was broken and now i am trying to get this on my PC windows , When i goto Enter code i get the error " This code is different then the application check after purchase email with instructions to find which one you need" When i am in AVG and I login and view mu subscriptions it says expired. I am so confused! Please help. I logged out and tried the code then when i login it wants me to join again. 

Hello Heather,
Thank you for contacting AVG Community Support.
We understand your concern regarding unable to activate AVG subscription on your windows PC. We are really sorry to know this.
We'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details.Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.