I've just received an email telling me to activate my license RENEWAL by …
(1) Open AVG
(2) Click on support in the top menu, then reactivate
(3) Enter the license number and select activate
These are poor instructions …
(i) users should be told where to find the menu, especially given the size of the font it's displayed in
(ii) I found "support" but it gives me no "reactivate" option
Do I have to download the whole AVG package again despite having it already on my system?
I paid for TWO PC's so how do I know which system needs the reactivation?
Come on AVG, you can do better than this!
Hello John,
I'm sorry for any inconvenience caused. You might have received instruction for previous/old version of AVG Internet Security activation. To activate AVG Internet Security, I request you to open it > My AVG > My Subscription > Enter license number. If you see your email address, then you have to click logout button at first, after that you will be able to see "Enter license number" button. You can also check the expiry date of the AVG Internet Security in My Subscription page, if it's not 1/29/2019 then you have to activate AVG Internet Security on your both computers.
Best regards,
Alok.
Hello John,
I'm sorry for any inconvenience caused. You might have received instruction for previous/old version of AVG Internet Security activation. To activate AVG Internet Security, I request you to open it > My AVG > My Subscription > Enter license number. If you see your email address, then you have to click logout button at first, after that you will be able to see "Enter license number" button. You can also check the expiry date of the AVG Internet Security in My Subscription page, if it's not 1/29/2019 then you have to activate AVG Internet Security on your both computers.
Best regards,
Alok.