Hello Srikrishnan,
Thank you for contacting AVG Community Support.
We understand that your having issue with your Mac address and it is not recognized by one of the licensing software.
We are really sorry to know this. We'll certainly check and help you out.
Could you please let us know if you have VPN enabled while performing this?
It may also help us to diagnose the issue you are experiencing if you can attach a screenshot of the problem. If you are not sure how to make a screenshot on your device, please find instructions for a variety of devices here: | AVG (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=avg+screenshot&supportType=home)
Thank you and keep us updated.
my Active Mac address is not recognized by my one of the licensing software, is this related to AVG?
Hello Srikrishnan,
Thank you for contacting AVG Community Support.
We understand that your having issue with your Mac address and it is not recognized by one of the licensing software.
We are really sorry to know this. We'll certainly check and help you out.
Could you please let us know if you have VPN enabled while performing this?
It may also help us to diagnose the issue you are experiencing if you can attach a screenshot of the problem. If you are not sure how to make a screenshot on your device, please find instructions for a variety of devices here: | AVG (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=avg+screenshot&supportType=home)
Thank you and keep us updated.