Active Trader Pro from Fidelity.com Gets an Error message when I try to install it on my Computer

General discussion
3

Hello Cesar,
We regret the inconvenience caused. We will check and help you.
Could you please confirm if you have disabled AVG Internet security and checked the issue?
If not, then please refer the below article to disable AVG Internet Security and check the issue.
https://support.avg.com/SupportArticleView?urlname=disable-avg-antivirus
Thank you and keep us updated.

1

I have a paid version of the AVG computer security including AntiTrack, Antivirus, password Protection, Tune Up etc.  I have been working with the Tech team from Fidelity.com about an error that prevents me from installing their Active Trader Pro  software.  I am running  an HP Laptop 15 with 12 GB, 64 bits and an Intel processor i5-8250U @ 1.60ghz.  Windows 11 home version 21H2. 

Tech tech team from Fidelity believes that the installation file that is downloaded from Fidelity to my computer in order to install the software needs to be included in AVG's list of accepted files for installation to prevent the error that I keep encountering when I try to install this much needed investing software.  
Are there any suggestions?
Thanks in advance.

2

Hello Cesar,
We regret the inconvenience caused. We will check and help you.
Could you please confirm if you have disabled AVG Internet security and checked the issue?
If not, then please refer the below article to disable AVG Internet Security and check the issue.
https://support.avg.com/SupportArticleView?urlname=disable-avg-antivirus
Thank you and keep us updated.