It's thursday & no AdBlock, so what's going on?
As I've said in the topic made by Tom who's having the same issue, the AdBlock option has disappeared.
Sorry for the zillions of questions & not just posting what's asked, I'm trying to get a sense of how things process here.
1. Are the staff members here actually part of AVG or just users that have nothing to do with AVG other than using the apps, who selected to assist in a user run support site?
2. Have any staff here actually asked other staff memebers are they experiencing the same issue?
I have the same problem with ad block disappearing. I was on the AVG chat with customer service and they advised me to remove (uninstall) the current browser and reinstall with a freshly downloaded file. THIS DID NOT FIX THE ISSUE. THE REINSTALLED BROWSER DOES NOT HAVE THE AD BLOCK.
What is the latest update?
Hi Russ,
We apologize for the inconvenience caused.
As informed this feature has been removed temporarily due to some configuration refactoring.
Request your patience in this matter because it will be automatically adding it back soon.
Hi VSW,
We understand that the Ad block features has disappeared from the AVG Secure Browser.
In this case, we request you to update the browser and check for the issue again.
Regarding your other queries, Yes the technicians who respond here are trained from AVG. However, we do have certain customers take part in the conversation and provide the trouble shooting steps.
We are aware of the ongoing issue and trouble shooting steps which will be shared across all the technicians responding here.
Let us know, if you need further help.
Are you serious.
I have to download another app just so you can access data on my computer.
There's no way some update fix can be made, or something to put AdBlock into the security center ?
Why can't AVG let us know when things like this happen instead of letting customers just find out on their own and then wondering what the hell is going on?
It's thursday & no AdBlock, so what's going on?
Okay downloaded the latest version & it did nothing.
We have received an update from our developers saying that are working on the fix and it will happen as soon as possible.
Thank you all for your patience in this matter.
We're sorry for the inconvenience caused.
Thank you for writing back to us in your own post.
As we had informed earlier, we've sent you an email with detailed instructions to collect & share the diagnostic logs from your computer.
Please check your inbox/spam folders to find the email and use it to get back to us.
Why can't AVG let us know when things like this happen instead of letting customers just find out on their own and then wondering what the hell is going on?
I agree with Russ.
1. How did AVG support staff not know about this & not make an announcement here on the AVG Support Forums before users asked what happened help.
Again does the staff here not use the AVG Browser at all, how was no one here not told before now?
2. And as Russ said & here's a suggestion I'm making.
AVG Apps have notifications for updates, expiration dates for App Trials, etc.
So Why not create some notification system notifying/reminders users when features are temporaly removed (Till they are returned) for maintainace so users aren't aimlessly seeking answers in the future.
I'm not upset at those helping here, it just rasises questions in my mind.
@Dinesh Krishnan
So are you saying there's not one of the support staff that's from the U.S ?
2. I use a VPN which I turn on before I run the Brower & it's still gone.
Will this update be an official AVG Browser Update or something indvisual users will have to do themselves by giving access to our diagnostic logs?
Please accept our apologies for any inconvenience caused.
As we had informed in multiple instances, our senior team require the diagnostic logs from your computer to further analyze & locate the root cause of the issue.
Once they've located the exact cause of this issue, they'll help you with a fix.
Hence, we request you to share us the required logs from your computer.
Thank you for understanding in advance!
Are you serious.
I have to download another app just so you can access data on my computer.
There's no way some update fix can be made, or something to put AdBlock into the security center ?
Let me clarify this for you.
We didn't have a chance to know that the feature was removed temporarily, when you posted this topic.
When you initially installed the browser, it would have obtained your geolocation & it works accordingly.
Let us attempt to clarify this for you.
Sys info will collect info regarding your system configuration, AVG info, dump files. It will not collect your personal data.
If you're still concerned, you can review the support file that will be generated by running the tool, as it will save a copy of log file on your device.