Add a new android device

AVG Protection
7

Hello, Jacquie.
We're here to help. You seem to be referring to AVG Zen interface where you can see all the devices connected to your network. Please note that AVG Zen has been discontinued for Android platform. Click this link http://support.avg.com/SupportArticleView?urlname=Activate-AVG-AntiVirus-Android for steps to activate AVG AntiVirus Pro on your new Samsung tablet.

1
I recently purchased AVG Internet security which said it included Antivirus Pro for 2 android devices.  I have looked on AVG my account and the new Samsung tablet which I bought earlier this year is not showing just the old one which I no longer use.  How can I update the account to show the correct device and get the antivirus pro on my tablet?
5

Glad to hear that you've successfully activated AVG.
If you need anything else, do not hesitate to let us know.

2

Hi Jacquie, let us do a complete reinstallation of AVG product in your Android device. Please install all the AVG products from your device and download AVG AntiVirus free from Google Playstore. Then open AVG AntiVirus->click on three lines at the top left of the home screen ->AVG Account-> Enter your MY Account email address and password. Check if you are able to login successfully. If you still have issues, please share the screenshot of error message. Thank you.

6

Hi Avinash,

Thank you for spotting this everything is now working.  Note to self, don't use autofill details, always check yourself.

4

From the screenshot you shared, '.com' is missing in the email address you entered. Please enter complete email address and try again.

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Hi Avinash,

Thank you for spotting this everything is now working.  Note to self, don't use autofill details, always check yourself.

3

Hello Avinash,

I don't know what Zen Interface is I am talking about AVG Internet Security.  I have tried everything you suggested and for some reason I can't log in with email on my tablet it keeps saying the email address and password are wrong.  Clearly they are not as I am using this facility now for which I have to be logged in.  
I have spent hours trying to sort this out and am losing the will to live.  Can you suggest what the problem might be as it makes no sense to me.