Add an Android Device

Android products
2

Please note that this Community deals mainly with the technical queries regarding AVG Windows products. AVG Android support is provided through email only. Please click on the following link ( http://avgclick.me/AVGtechnical ) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. Also when filling out your details choose Yes for the Question "Are you currently using any paid/trial AVG products?" even though you may be using the Free version and fill out necessary details and click on Email option. The AVG mobile team will reply back to you via email with a resolution.

\Thank you. (2/2)

1

Hello, I have recently purchased AVG Ultimate (had problems installing that AVG support helped put right by removing all old installation files).
I want to now add an Android device on which I have an old version of AVG. The question is should I try to remove/uninstall the old version of AVG before attempting to install my new AVG Ultimate version to the device? Also how to do this please?

5

Hello Bernard,

We understand your concern regarding the installation AVG Ultimate subscription in your Android device. We suggest you to uninstall the older version of AVG from your device and install the latest version from your AVG MyAccount. Please sign in to your AVG MyAccount from the android device to download the latest version. The latest version will get downloaded from the Google Play store and you can activate the product using your AVG MyAccount credentials. (1/2)

3

Hello Bernard,

We understand your concern regarding the installation AVG Ultimate subscription in your Android device. We suggest you to uninstall the older version of AVG from your device and install the latest version from your AVG MyAccount. Please sign in to your AVG MyAccount from the android device to download the latest version. The latest version will get downloaded from the Google Play store and you can activate the product using your AVG MyAccount credentials. (1/2)

4

Many Thanks for your help.