Addendum to my prior Query

Bart, In future, to keep everything together, please post in your original topic (https://support.avg.com/answers?id=906b0000000DqjpAAC) by clicking on 'answer'. Please try to keep the whole conversation in one question/thread to speed up any resolution. 
AVG Guru

the only information I have been sent is

Invoice ID 703-1866511

Bart, In future, to keep everything together, please post in your original topic (https://support.avg.com/answers?id=906b0000000DqjpAAC) by clicking on 'answer'. Please try to keep the whole conversation in one question/thread to speed up any resolution. 
AVG Guru