Thank you, that worked. I did not realise that I was not signed in as the administrator.
Hello Rosalyn,
We apologize for the inconvenience.
It seems that you have not signed in to the Zen interface as admin. Please click on the email or connected option you see at the top right corner of the AVG Zen window. You can see an option to sign as admin, please sign in as admin and then you can see the plus button to add the device to your network.
Please let us know if that fix the issue.
Thank you.
Thank you, that worked. I did not realise that I was not signed in as the administrator.
Why has the + button disappeared from my avg zen icon meaning that I cannot add another device
Hello Rosalyn,
We apologize for the inconvenience.
It seems that you have not signed in to the Zen interface as admin. Please click on the email or connected option you see at the top right corner of the AVG Zen window. You can see an option to sign as admin, please sign in as admin and then you can see the plus button to add the device to your network.
Please let us know if that fix the issue.
Thank you.
Hello Rosalyn,
We are glad to know that the issue has been fixed. Feel free to contact us again for any assistance. Thank you.