Adding a subscription

Hello Roger,

We are sorry to know this.
We will check and help you with this issue.
We have sent you an email asking for a few details and please reply to that email for further assistance.
Thank you.

I am trying to add my subscription with AVG on my mobile, for which I have paid, to my laptop.
To do that I have to add the email address I used for my android subscription on my avg account. when I try to do so, it won't let me. I get a notice saying that this email already exists in another account.

Hello Roger,

We are sorry to know this.
We will check and help you with this issue.
We have sent you an email asking for a few details and please reply to that email for further assistance.
Thank you.