Hi Henry,
We're glad to help you.
Upon checking our records, we see that you've already reached our Business team through phone & they've forwarded the ticket to the concerned team to fix the seat counts.
Once they fix it, you'll receive an email from them.
Thank you for your understanding in advance!
Hi, we have purchased a licence for 3 computers last month and paid the full amount. Now we added a new staff member to our firm and therefore needed to add an additional device. However, now I purchased 1 more licence and all of a sudden I lost the 3 I already purchased previously.
I do not want to buy 4 licenses AGAIn as there is no option to add a device to your license. I already paid for 12 months in my first transaction. How can I get the 4 licenses I bought up and running?
Or how can I get in touch to get an anwser? I tried calling, I opened a support ticket but no response for a week and a half.
Hi Henry,
We're glad to help you.
Upon checking our records, we see that you've already reached our Business team through phone & they've forwarded the ticket to the concerned team to fix the seat counts.
Once they fix it, you'll receive an email from them.
Thank you for your understanding in advance!