Adding an exception

Viruses & Threats
10

Hi Gary,
You can disable AVG so file is not deleted, create exeption and than enable AVG back.
Thanks

9

That's the problem I'm having.  I can't create an exception because it expects to find the file.  I can't get the file on there because AVG makes me delete it.

1

Hi I'm having an issue with AVG wanting to remove a file that I need to connect to work.  It's not like a file from Cisco and it won't let me select the option to keep it.  It always deletes it.  I also tried adding an exception, but that doesn't work because unless the file is physically on the hard drive it won't add it as an exception.  Does anyone know of a way to get around this?  I need to login to work with my PC and AVG isn't allowing it.

Thanks,
Gary

7

Hi Avinash.  The file is csvrelay64.dll.

8

I tried that as well, but it won't disable either.  It just asks like nothing has changed.  It doesn't give me the option to re-enable.  It acts like nothing happened.

3

Hi Gary,
You should receive offer for free remote assistance with this issue.
Thanks

4

Just to be sure AVG can not be disabled? or You don't know how to restore file(https://support.avg.com/SupportArticleView?&urlname=How-to-restore-or-remove-file-from-the-Virus-Vault&l=en_US)?
Thanks

5

Hi Gary,
I have escalated your case, you should receive answer soon.
Thanks

6

That's the problem I'm having.  I can't create an exception because it expects to find the file.  I can't get the file on there because AVG makes me delete it.

2

Hi Gary,
You can disable AVG so file is not deleted, create exeption and than enable AVG back.
Thanks