Hello Brian,
This issue might have caused if you entered an incorrect detail.
Please re-login to your AVG account in your new phone and check if you are able to complete the process.
If you get any error message, please send us the screenshot http://avgclick.me/getscreenshot of the same. We will check the error and assist you further.
Hi. I have recently purchased a new tablet and want to add it to my list of protected devices.
I tried signing in to my account on the new device and got a message saying there was an error signing in and to contact support but only from the new device no problem elsewhere.
Any ideas plecase, I have sent a message to support as well, so fingers crossed.
Brian
Hello Brian,
This issue might have caused if you entered an incorrect detail.
Please re-login to your AVG account in your new phone and check if you are able to complete the process.
If you get any error message, please send us the screenshot http://avgclick.me/getscreenshot of the same. We will check the error and assist you further.
Brian, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru