Hello Steve,
Thank you for contacting AVG Community Support.
We regret the inconvenience caused. We'll certainly check and help you.
We've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.
Hi just tried adding AVG to a new device, (Backup laptop). Downloaded/installed it onto new device. Logged in, got my activation code, copy pasted into the box requesting activation code. Clicked enter/ok. Said it was all done but when I open it up it says I have "Basic protection" only and it is the "Antivirus Free Version". and I should upgrade to "Internet Security". I have paid for Internet Security version and that is what I have on my original laptop. Looking in my account, it says I have 2 devices protected which would be right except it said that before I tried activating it on my backup puter aas well as after I tried activating it. Problem is, it should only have been active on my original computer and I have no idea what the other device could be. I have repeatedly tried this a number of times, all to no avail so help would be appreciated finding out out what is going wrong.
Hello Gary,
We are sorry to hear that.
We'd like to clarify this for you.
Please write back to us in a separate post, so that we can check and assist you accordingly.
Thank you in advance!
Hello Steve,
Thank you for contacting AVG Community Support.
We regret the inconvenience caused. We'll certainly check and help you.
We've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.