Hi Richard,i simply agree with you…
If like me you have a multiple license for AVG Internet security that has some time before it expires (9 months in my case) and you want to add a new computer to it, be warned, DO NOT TRY TO DOWNLOAD AVG from the internet. If you do it will install something called ZEN (which in my humble opinion is a nonsense) and it will tell you that you have 30 days left before protection will end AND there is absolutely NO WAY you can enter your license number. I have just spent two days trying to figure out what to do to get a clean installation of AVG internet security that matches that on my other 3 computers. I spent a considerable amount of time on line chatting with a helpful technician who told me I had installed the wrong programme (???) He/She tried to delete same but could not getting an error message "0xr0010002 Cannot uninstall" He/She then said (after 3 attempts to uninstall, said it would be referred to a "higher technical level" and they would contact me by email After 24 hours (now 48) there was no reply. I telephoned technical support (in India incidentally) and spoke to a helpful young man called Sagar. He also told me I had installed the WRONG programme and there was nothing he could do to help me as the problem had been referred to a higher authority. I would have to just wait until they got back to me. Meantime this computer is unprotected by AVG.
Using IOBIT uninstaller I was able to uninstall the ZEN thing, something AVG's technicians could not do incidentally. I then tried to reinstall AVG only to end up with a 30 day FREE demo of the ZEN thing.
I have now discovered that if you want to add a new machine to and existing license you MUST do the following.
1) log in to your account
2) Click on your license number and save it to the clipboard
3) Download the product (Click in the box that says this)
4) Run it and let it install
5) Miraculously you will be asked to enter your license number (Ctrl V) and lo and behold you will get the RIGHT programme.
My Question is…Why on earth has AVG made it so complicated and why is there no CLEAR instructions anywhere to be found.
As a retired software developer I would not have lasted in business for 5 minutes if I had written such obtuse badly written unintuitive rubbish. I just hope the protection is better than the programming.
End of rant!!
Hi Richard,i simply agree with you…