Adding new license for renewal ,paid in February?

AVG Protection
3

Hello, Kenneth.

We regret for any inconvenience caused. Could you provide a screenshot ( http://avgclick.me/getscreenshot ) of the AVG user interface that you are looking at to assist you further? Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions to upload it here.

1

My license was auto paid for in February. I received a mail with new number and the message  'nothing to do'  i now find I am only covered with the free protection? I have followed instructions but i get nowhere.It tells me to double click my desktop icon and to open menu but no menu appears? Anyone advise me ??

2

Hello, Kenneth.

We regret for any inconvenience caused. Could you provide a screenshot ( http://avgclick.me/getscreenshot ) of the AVG user interface that you are looking at to assist you further? Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions to upload it here.