Hello Chris,
We're sorry to hear that you're facing this trouble, we regret the inconvenience this may have caused.
We will certainly look into it and help you. We do have a specialized team who deals with mobile queries.
In this regard, we'd suggest you to contact our mobile team directly to clarify all your queries about AVG mobile apps.
https://support.avg.com/support_contact_form?l=en
After clicking the above link, please select the operating system as "Android" and fill in other requested details. Finally, click on "request answer via email" which will submit a ticket to our mobile team. They will certainly check and get back to you by email.
Please refer this article to submit your queries using your mobile app.
Thank you for your understanding.
I have AVG added to Samsung android and PC. Same subscription, all up to date. Anti theft on phone is set and on. I cannot get AVG account to recognize it and it wont communicate with phone. Says it hasnt communicated to phone in 3 months.
Cannot find a setting to sync.
???
Chris
Hello Chris,
We're sorry to hear that you're facing this trouble, we regret the inconvenience this may have caused.
We will certainly look into it and help you. We do have a specialized team who deals with mobile queries.
In this regard, we'd suggest you to contact our mobile team directly to clarify all your queries about AVG mobile apps.
https://support.avg.com/support_contact_form?l=en
After clicking the above link, please select the operating system as "Android" and fill in other requested details. Finally, click on "request answer via email" which will submit a ticket to our mobile team. They will certainly check and get back to you by email.
Please refer this article to submit your queries using your mobile app.
Thank you for your understanding.