Adding your own rules in AVG FireWall does not work?

AVG Protection
8

A., Did you resolve your issue with AVG?. If not, Have a look @ this AVG article (http://avgclick.me/AVGtechnical). Contact AVG… You'll see that either Chat or Phone support is available.
AVG Guru

9

I have the exact same issue with Plex and AVG InternetSecurity.

On the previous version of AVG, I could add Plex to the firewall rules.  With version 17, I can add a custom rule for Plex, but when I go back in to see the rules, the ones I've added have disappeared and I can only access plex if I turn the firewall off.  Not happy Jan :( 

10

Hi Mark,

I ran into a similar problem and below is the fix that AVG Support provided that worked for me.

Hello David, 
We regret to hear about the inconvenience caused. Do not uninstall and reinstall the AVG programs, we suggest you to change the Firewall settings to fix this issue, please follow the below instructions to set the network profiles in Firewall : Open AVG Zen -> Open Internet Security -> Click on "Menu" in the top right corner -> Settings -> Components -> Firewall -> Customize -> Network profiles -> Change the networks from "Public" to "Private" -> OK
This would fix the issue. Please, feel free to let us know if you require any further assistance. Thank you.

1

Dear AVG employee,
I have some issue with enabling AVG Firewall rules for certain applications. If AVG firewall is turned on I can’t access my Plex server outside of my Network. 

I am currently on Windows 10 Pro (up to date) and my AVG Internet Security version is 17.3.3443.0.

All necessary ports are forwarded on my Router, which is easy to see because when I use internal Windows Firewall and disable AVG Firewall I can access to my Plex server outside of my Network.

To solve this problem, I added rules in AVG Firewall for Plex Server but for some reason this does not work, whenever AVG firewall is activated I can’t access my Plex server. See screenshot for the rules I used.

Also in one of the AVG answers here the solution could be removing AVG and reinstall it. I did this for all components of the AVG but after a new install it still blocks the access from outside to Plex server. I even changed the rules to ask me for any application if it wants to access Internet, all sorts of apps needed approval except Plex itself. Also Python in screenshots is Plex related and I changed the rules for that as well.

I need a technical answer please. 

11

Thanks for sharing that David!  It worked perfectly!

6

Hi Mark,

I ran into a similar problem and below is the fix that AVG Support provided that worked for me.

Hello David, 
We regret to hear about the inconvenience caused. Do not uninstall and reinstall the AVG programs, we suggest you to change the Firewall settings to fix this issue, please follow the below instructions to set the network profiles in Firewall : Open AVG Zen -> Open Internet Security -> Click on "Menu" in the top right corner -> Settings -> Components -> Firewall -> Customize -> Network profiles -> Change the networks from "Public" to "Private" -> OK
This would fix the issue. Please, feel free to let us know if you require any further assistance. Thank you.

3

OK A., No probs… Pleased to see that you appear to be now sorted. Thanks for returning to the Community & posting.
AVG Guru

5

Hi Alan,

A AVG employe did it trough remote assist and its working now.

7

I have the exact same issue with Plex and AVG InternetSecurity.

On the previous version of AVG, I could add Plex to the firewall rules.  With version 17, I can add a custom rule for Plex, but when I go back in to see the rules, the ones I've added have disappeared and I can only access plex if I turn the firewall off.  Not happy Jan :( 

4

A., Did you resolve your issue with AVG?. If not, Have a look @ this AVG article (http://avgclick.me/AVGtechnical). Contact AVG… You'll see that either Chat or Phone support is available.
AVG Guru

2

Thanks for sharing that David!  It worked perfectly!

12

Thanks David! That solved the issue