Hello Serena,
Thank you for contacting AVG Community Support.
We understand that you got a pop up from AVG that your device is being used by two devices.
We are really sorry to know this. We'll certainly check and help you out.
Could you please let us know where you see it?
Also, any screenshots that you can provide would be more than helpful. If you need assistance on how to take a screenshot, please take a look at this guide:| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenshot&supportType=home)
Awaiting for your response.
I suddenly had a pop up from AVG (been using AVG VPN) via subscription for 1 device since June 2023 - all of a sudden I'm being told that I have exceeded the number of devices allowed (ie: 2 devices) - I don't have another device that I can think of or recall (bearing in mind it is a single user subscription)!!!
How on earth do I find out where this alleged other 2nd device is??? I've reinstalled the VPN software with my Key to no avail??? Help - my subscription doesn't end till 2.6.24
Hello Serena,
Thank you for contacting AVG Community Support.
We understand that you got a pop up from AVG that your device is being used by two devices.
We are really sorry to know this. We'll certainly check and help you out.
Could you please let us know where you see it?
Also, any screenshots that you can provide would be more than helpful. If you need assistance on how to take a screenshot, please take a look at this guide:| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenshot&supportType=home)
Awaiting for your response.