Hello Chloe,
Thank you so much for choosing AVG. We are sorry to hear about the inconvenience caused. Did you try clicking on top of the small 'Protection' window to check the status of the protection component? I request you to make sure if you have followed the instructions in the article http://avgread.me/1GY4vRT and let us know the status. Thank you.
Hi so I recently bought AVG ultimate as it would cover mine and my Dad's laptops, we installed it onto his as well via the + and it is down as another device however it is claiming that his protection runs out in 30 days? Yet I've got a years worth of protection and he had no other version of AVG on their laptop previously. Could someone please help us rectify this?
Cheers, Chloe.
Chloe,
Pleased to see that you appear to be now sorted.
Thanks for returning to the Community & posting.
Thanks a ton! Logging into my Dad's one fixed the issue. Thanks for the quick help!
Chloe,
We apologize for the inconvenience caused.
We understand how something like this will try your patience.
We kindly request you to please try to login on your Dads AVG Program((AVG Zen) using your AVG My account and password and check whether the issue still persist.
Please feel free to get back to us for further assistance.
Thank you.