Additional info to question about missing icon on Desktop

Hello Charles. 
Thank you for contacting AVG Community Support.
We have already replied to your other post please check that for further help.
We'd recommend you keep the entire conversation in one threat to speed up the resolution.
Thanks for your understanding in advance.

After going to FAQ I found out the answer to the missing icon. I repeated trying to install my purchased software and noticed the following. The install starts out great, hesitates at 23 % then goes up to 50%.
then it suddenly disappears…  the last time I tried it, I waited 30 minutes.to be sure i was not interrupting. The install. Still no install???  Never had this problem with the free Virus.software.
Can anyone help me with this, Thank you in advance . I even cut VPN off in case this affected it.

Hello Charles. 
Thank you for contacting AVG Community Support.
We have already replied to your other post please check that for further help.
We'd recommend you keep the entire conversation in one threat to speed up the resolution.
Thanks for your understanding in advance.