Marti,
We apologize for the difficulties. In this case, we request you to add that file to the exception list as suggested here: http://avgclick.me/AddException and check for the issue. Please feel free to get back to us for any issues with AVG. Thank you!
Have AVG Free. And when I turn on Software Protection I can no longer open PDF files. It shows a Fatal Error due to DDE. I browsed the web and there was a suggestion on one forum that virus app protection might be the cause. Disabled Software Protection, rebooted, and now PDF files open. Is there a fix so I can again Enable Software Protection. Thanks.
I did create an exception for Adobe Reader DC - "";"<any content>C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe";"Application or File";"Resident Shield, Software Analyzer, Scan";"12/18/2016, 2:52 PM"
It appeared to work. But when I tried to open a PDF file today, it didn't open. I went back and saw that the exception I created was no longer in the list. So, I created it again today and it didn't work. (I did reboot just to be sure–and it still didn't work.) Disabled Software protection again and now PDF files open. Need a better fix.
Marti
I did create an exception for Adobe Reader DC - "";"<any content>C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe";"Application or File";"Resident Shield, Software Analyzer, Scan";"12/18/2016, 2:52 PM"
It appeared to work. But when I tried to open a PDF file today, it didn't open. I went back and saw that the exception I created was no longer in the list. So, I created it again today and it didn't work. (I did reboot just to be sure–and it still didn't work.) Disabled Software protection again and now PDF files open. Need a better fix.
Marti
Marti,
We apologize for the difficulties. In this case, we request you to add that file to the exception list as suggested here: http://avgclick.me/AddException and check for the issue. Please feel free to get back to us for any issues with AVG. Thank you!