I am using the paid version
Hello Mike,
We are sorry for the inconvenience caused.
Please let us know whether you are using the free, trial or paid version of AVG program?
Yes, our AVG Security program are capable of detecting and removing the malware programs, however there are numerous number of malware programs emerging day by day and we are working 24/7 to add all those definitions to our database.
We request you to start uninstalling all unknown, unnecessary programs from your computer, make sure you don't uninstall the windows programs.
Also remove all the weird, unwanted add-ons, plugins, extensions, tool bars and search bars from your web browsers, if the issue persists, reset your browsers once. This should fix your issue.
Please feel free to contact us should you need any assistance.
I have been hit by "Ads by Advertise". This makes the second time this has happened. I thought AVG Internet Security Zen was supposed to prevent malware as well as viruses. Any help would be appreciated.
Thank you for informing that you are using the paid version of AVG.
We have sent you the email instructions to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.
I am using the paid version
Hello Mike,
We are sorry for the inconvenience caused.
Please let us know whether you are using the free, trial or paid version of AVG program?
Yes, our AVG Security program are capable of detecting and removing the malware programs, however there are numerous number of malware programs emerging day by day and we are working 24/7 to add all those definitions to our database.
We request you to start uninstalling all unknown, unnecessary programs from your computer, make sure you don't uninstall the windows programs.
Also remove all the weird, unwanted add-ons, plugins, extensions, tool bars and search bars from your web browsers, if the issue persists, reset your browsers once. This should fix your issue.
Please feel free to contact us should you need any assistance.