Advanced Firewall Error Message

S Alexander,

We are aware of it and escalating this case to our senior team. We have sent you an email requesting the diagnostic information to analyze the issue and provide you with a resolution. Please check your inbox and spam box as well and send the requested data to assist you further.

Hello,
AVG internet security says I am fully protected, but the hacker attack is red and says I have to put on enhanced firewall. Tried but doesn't seem to work… Settings say my enhanced firewall is on already ?
Help Please ?

S Alexander,

We are aware of it and escalating this case to our senior team. We have sent you an email requesting the diagnostic information to analyze the issue and provide you with a resolution. Please check your inbox and spam box as well and send the requested data to assist you further.