Advence firewall

My advance firewall is red. I repaired the AVG already and restarted my laptop. But still, my hackers protection keeps on being red. My overall system says that I am fully protected. Anybody any idea what I can do. 
Thx

Donald,
We are aware of it and we need to escalate this case to our Senior team. We have sent you an email requesting the diagnostic information to analyze the issue and provide you with a resolution. Please check your inbox and spam box as well and send the requested data to assist you further.

Donald,
We are aware of it and we need to escalate this case to our Senior team. We have sent you an email requesting the diagnostic information to analyze the issue and provide you with a resolution. Please check your inbox and spam box as well and send the requested data to assist you further.