Marianne, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Hi, my problem is that I can't manually start a scan, because every time I click on Antivirus Free to open up the window that should allow me to "Scan Now", the new window is immediately transformed into an advert for Antivirus Pro which cannot be got rid of - I can only close the window, not just the advert. I don't mind the adverts generally, but this is seriously annoying. Can anyone help me with this? Thanks.
I'm having the same issue. Keen to know the solution!
Thank you! I will do that, and get back to you if there is still an issue.
Marianne,
Thank you so much for sharing the screenshot. Your 30 day trial version is expired and we suggest you to uninstall it and install the free version.
We request you to run AVG remover tool once on your PC to remove AVG completely and then re install AVG free.
To run remover tool: http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG
To install AVG free version: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free
Please, feel free to let us know if you require any further assistance.
You are most welcome.
Sure, you can contact us at any time.
We work round the clock.
Bob,
Kindly share a screenshot of the issue as requested above to check and veirfy your account details. Thank you.
Hello Marianne,
We are sorry to hear about the inconvenience caused. Could you share a screenshot ( http://avgclick.me/getscreenshot ) of the issue you are reporting to check and assist you better?
Marianne, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru