Hello Ronald,
Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We understand that your device ringtone got changed and lost photos after using AVG program. This is not an expected behaviour. We will check and help you to resolve it.
Please provide the following information to help you better :
1. Confirm the version of operating system installed in your device.
2. How do you confirm that AVG cleaner causing the issue?
3. Have you tried to scan the device using AVG Cleaner?
4.If you get any notification from AVG, share us the screenshot of it.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thanks in advance.
Hello Ronald,
Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We understand that your device ringtone got changed and lost photos after using AVG program. This is not an expected behaviour. We will check and help you to resolve it.
Please provide the following information to help you better :
1. Confirm the version of operating system installed in your device.
2. How do you confirm that AVG cleaner causing the issue?
3. Have you tried to scan the device using AVG Cleaner?
4.If you get any notification from AVG, share us the screenshot of it.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thanks in advance.
I've got the cleaner and I've got that antivirus apps of Avg
Well I'm noticed that my ringtone & notification
Gets changed up to something different than what I have picked
And my pictures are on my gallery app they get deleted
Only way I can find them is in my Google photos app
How can I stop well cut off quit doing to keep this app from doing this