Adware not detected, not removed! Like a weed!

https://www.dropbox.com/s/ji7720uzeil4ad7/virus.PNG?dl=0
https://www.dropbox.com/s/nmcp1sxvygbxoky/virus2.PNG?dl=0


as the images didn't embed.


This remote viewing costs a fee, to fix adware that AVG doesn’t even detect?

Other programs I’ve tried have at least been able to detect and temporarily remove the offending virus…

I don’t think I’m happy to pay for a ‘service’ to fill a gap in your detection signatures.

Hello Ben.
We are sorry to hear about the inconvenience caused. Unfortunately, we are unable to view the images you added. Please follow these steps ( http://avgclick.me/createascreenshot ) to upload a screenshot of your issue. Thank you.

https://www.dropbox.com/s/ji7720uzeil4ad7/virus.PNG?dl=0
https://www.dropbox.com/s/nmcp1sxvygbxoky/virus2.PNG?dl=0


as the images didn't embed.


This remote viewing costs a fee, to fix adware that AVG doesn’t even detect?

Other programs I’ve tried have at least been able to detect and temporarily remove the offending virus…

I don’t think I’m happy to pay for a ‘service’ to fill a gap in your detection signatures.

Yes, I've done that also.  I have only verified add-ons for Chrome, and the path is clean.

Ben, thank you for trying it out and we appreciate your patience and efforts. We certainly understand your concern. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you.

Hello Ben.
Thank you for the information. Please note that these kind of tool bars and search engines get into the computer along with some other software or if we visit any untrustworthy websites accidentally. I would request you to uninstall unknown add ons from your web browsers. Please right click on the desktop shortcuts of your web browsers, click on Properties, check the 'Target' field. It should be “C:\Program Files\Internet Explorer\iexplore.exe” for IE and “C:\Program Files (x86)\Google\Chrome\Application\chrome.exe”  for Chrome. Please check and remove if any other text is added to this path. Thank you.