After buying AVG and updating drivers, my ASUS hard drive is no longer detectable

General discussion
3

Hello Sun,
Thank you for reaching AVG Support Community.
We're sorry to know that you're facing this issue.
We will certainly look into this and help you with that.
For better clarity, please take a snap of your PC screen  and share it to this post.
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
Also, let us know whether you're able to boot your PC in safe mode.
Thank you.

1

I just bought the one year plan for AVG figuring after using it free for awhile I would pay for the service.  I ran the updates for drivers and it rebooted my ASUS StudioBook Pro which is only one year old.  And then I get dropped off at the BIOS menu with no drives detectable. Made me wonder if AVG did it.  I will send my computer back to ASUS but will probably lose all of my work data and software and go several weeks without a pc.  Regretting having signed up for this now. :frowning: Anyone else run into this problem and know a fix for it?  Just wondering if there is anything I can do before shipping my laptop into ASUS.

2

Hello Sun,
Thank you for reaching AVG Support Community.
We're sorry to know that you're facing this issue.
We will certainly look into this and help you with that.
For better clarity, please take a snap of your PC screen  and share it to this post.
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
Also, let us know whether you're able to boot your PC in safe mode.
Thank you.