Hello Andrew,
Thank you for contacting AVG Community Support.
I sincerely apologize for the trouble you've encountered. I understand how frustrating this situation can be, especially after multiple attempts to resolve the issue.
Could you please let me know which device and operating system you're using for your Windows 11 installation? Are you trying to upgrade your existing AVG subscription, or is AVG preventing the purchase of other programs?
If you're seeing any error messages, please share a screenshot so we can assist you further. We’re here to help, and I appreciate your patience.
I have Ultimate on my mobile paid. I then decided to install Ultimate on my Windows 11s. The browser only takes me to the free version for on Play.com mobiles even though I put windows on to my new account. I require a refund. The second advisor hung up even though I have never been rude to anyone.
Hello Andrew,
Thank you for contacting AVG Community Support.
I sincerely apologize for the trouble you've encountered. I understand how frustrating this situation can be, especially after multiple attempts to resolve the issue.
Could you please let me know which device and operating system you're using for your Windows 11 installation? Are you trying to upgrade your existing AVG subscription, or is AVG preventing the purchase of other programs?
If you're seeing any error messages, please share a screenshot so we can assist you further. We’re here to help, and I appreciate your patience.