Hello Rinus,
We're happy to help.
Are you able to open your AVG user interfaces?
We suggest you check whether you're able to access the AVG AntiTrack and AVG TuneUp without facing any issues.
If possible, please include the screenshot of the error message to investigate further?
Refer to this article for the steps to capture the screenshot.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you.
Hello Rinus,
We're happy to help.
Are you able to open your AVG user interfaces?
We suggest you check whether you're able to access the AVG AntiTrack and AVG TuneUp without facing any issues.
If possible, please include the screenshot of the error message to investigate further?
Refer to this article for the steps to capture the screenshot.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you.
So I followed the steps exactly as described. Indeed it removed that error message! So thank you for that.
But now I have another issue. After activating the newly installed AVG, now my AntiTrack is suddenly a separate subscription (with the same end date) and I am given the choice to "switch subscriptions". I can not add AntiTrack to the existing subscription even though it was included in the package. If I do the 'switch', it confirms that I have now changed subscriptions, but I then get exactly yhe same subscription overview page (see screenshot).So I can't seem to use AntiTrack anymore...
What am I to do?
Hello Stephan,
We apologize for the inconvenience.
We will check and help you with this issue.
Are you using a free version of AVG product or paid version?
Please confirm what are all the AVG programs being installed on your PC?
Thank you and keep us informed.
Thank you for writing back to us, Stephan.
Could you let us know how often you receive this error message?
Are you able to access/open all the AVG programs installed in your computer?
Did you receive this error message while trying to access a particular AVG program?
If you're facing difficulty opening any AVG program, please mention it's name.
Keep us updated.
After I installed windows 11 I get the error avguix.exe cannot be found…
I have a Lenovo LAPTOP-IBJ6NQ19
Processor Intel(R) Core™ i7-8550U CPU @ 1.80GHz 1.99 GHz
Geïnstalleerd RAM-geheugen 8,00 GB (7,85 GB beschikbaar)
Apparaat-id F952B6AC-B3E9-4475-82A3-419C20F15FD0
Product-id 00325-96219-04482-AAOEM
Type systeem 64-bits besturingssysteem, x64-processor
Pen en aanraken Pen- of aanraakinvoer is niet beschikbaar voor dit beeldscherm
Thank you for updating the status, Stephan.
We'll certainly check & help you sort this issue as well.
Firstly, please check if your AVG AntiTrack program is activated.
To do that, please open AVG AntiTrack > Menu > Settings > Subscriptions details.
Under 'Subscriptions details', check if the program is displaying the correct expiration date.
Secondly, if you've logged into your AVG Internet Security using your AVG My Account credentials, please log out & use your activation code to manually reactivate your AVG Internet Security.
Let us know if the issue still persists after performing the above steps.
Hi Sreenu,
I have a paid subsciption. Installed are Internet Security, TuneUp, Secure VPN, and AntiTrack.
Thank you for writing back to us, Stephan.
Could you let us know how often you receive this error message?
Are you able to access/open all the AVG programs installed in your computer?
Did you receive this error message while trying to access a particular AVG program?
If you're facing difficulty opening any AVG program, please mention it's name.
Keep us updated.
Hello Stephan,
We apologize for the inconvenience.
We will check and help you with this issue.
Are you using a free version of AVG product or paid version?
Please confirm what are all the AVG programs being installed on your PC?
Thank you and keep us informed.