After renewal of AVG Ultimate now Shows as Basic

AVG Subscription
3

Hi Sally,

We will help you with the subscription.
As it is not advisable to post subscription details here, we have sent an email with further details. Please check your inbox/spam for the email.

1

My payment history shows that my AVG Ultimate was paid 10 Sep2019 but I have received on my AVG Internet Security page a suggestion to Upgrade.  I thought Ultimate was exactly that and it appears what I have must be AVG Basic.
why is this so?

2

Hi Sally,

We will help you with the subscription.
As it is not advisable to post subscription details here, we have sent an email with further details. Please check your inbox/spam for the email.