After selecting check for updates get msg Update failed. Can't seem to update

AVG Protection
9

Version 18.7

I have tried to upload the screen shot as requested but it is 1.9Mb in size and you only allow 1Mb it is a PNG file.
Have pasted into an email reply to your email and get an email response

<If you are receiving this message after replying to an AVG email, we were not able to identify your email properly. Please reply to the original AVG email without editing the subject line so that we can process your request.>

I have not changed the subject line



1

After selecting <Check for Updates> from AVG menu get a msg <Update Failed. Sorry we can't seem to update you now. Please try later.
Have retried this throughout the day with same result
AVG screen says Virus definitions up to date.
Have been used AVG on my MacBook pro for years without any problem until today.
As far as I am aware nothing has changed on my PC.
Any suggestions?

7

John, we are glad that  your issue has been resolved.

The issue might be due to some configuration error. That's why we have asked you to reinstall the software.

Reinstallation has solved your issue.

6

We appreciate your efforts in sharing us the screenshot here, John. We've already received the same via email & we've suggested you to restart your MAC once to check the issue. It seems that you've missed to notice the email or it might have gone into your spam/junk folder. 
If you've already restarted your Mac & tried to update, let us know.

3

John, I have sent an email. Please revert it with requested information to assist you further.

4

Thanks, Ive just carried out your instructions and it now is reporting update successful as expected so problem solved.
It would be nice to know why I got the problem in first place.
Ive installed the 2019 version, Im not sure what version I had before but asssumed it would be automatically kept up to date. Maybe thats the reason?

5

John, it is not the expected behavior.

We regret for the inconvenience caused.

Please try to uninstall your AVG and reinstall it again. Let us know, if you still face the same issue.

2

Hello John,

We regret for the inconvenience caused.

Please provide us the screenshot of the error message?

What was the AVG product which you are trying to update?

Can you mention the current version of your AVG?

8

Version 18.7

I have tried to upload the screen shot as requested but it is 1.9Mb in size and you only allow 1Mb it is a PNG file.
Have pasted into an email reply to your email and get an email response

<If you are receiving this message after replying to an AVG email, we were not able to identify your email properly. Please reply to the original AVG email without editing the subject line so that we can process your request.>

I have not changed the subject line