After upgrade and licence renewal Microsft edge doesn't load webpages

AVG Protection
4

Hello Hans,
Thank you for contacting AVG Community Support.
We are really sorry to know this. We'll certainly check and help you out.
As this prevails only in Edge browser, I suggest you to reset your edge browser. Before the reset, ensure to clear the cookies and caches from all the time. Also,ensure that you have all the necessary windows updates installed in your PC.Do a restart after performing all these steps and check the browsing via Edge after the restart and let us know if it helped.
Awaiting your response.

5

Hi Midhun or colleague,

I didn't do any of the above. The next day after starting my desktop PC MS Edge worked fine. Thanks for your support. This ticket can be closed.

Kind regards,
Hans

1

I deinstalled my previous version of AVG and installed AVG ultimate. Also I renewed my license. Before this Microsoft Edge was working fine. Now Microsoft Edge doesn't load webpages anymore. It says the connection is not safe or not reachable. It concerns all website for example www.youtube.com / www.ted.com. In the AVG secure browser and Google Chrome browser they are working fine so it's not my internet connection. I need your help in this. Thanks.

2

Hello Hans,
Thank you for contacting AVG Community Support.
We are really sorry to know this. We'll certainly check and help you out.
As this prevails only in Edge browser, I suggest you to reset your edge browser. Before the reset, ensure to clear the cookies and caches from all the time. Also,ensure that you have all the necessary windows updates installed in your PC.Do a restart after performing all these steps and check the browsing via Edge after the restart and let us know if it helped.
Awaiting your response.

3

Thank you for writing us back Hans,
I am glad that your issue has been resolved. Please feel free to contact us again if you need anything else.

Thank you for understanding.