Hello John,
I understand this must be upsetting, I apologize for the inconvenience. To analyze the issue further, I need to submit your concern to our senior technicians along with other diagnostic logs. I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.
4/5 days later still waiting for your staff to contact me, are they still investigating?
Running version 18.4.3056
Today when doing Scheduled Scan Progress bar did not work
I let the scan complete the:-
1 Repaired AVG still same problem
2 Uninstalled/Reinstalled Still same probelm
Repaired again-- Still no Progress bar on Scheduled scan
Please what is going on, & please don't ask me to Repair/Reinstall again!
Today when doing Scheduled Scan Progress bar did not work
I let the scan complete the:-
1 Repaired AVG still same problem
2 Uninstalled/Reinstalled Still same probelm
Repaired again-- Still no Progress bar on Scheduled scan
Please what is going on, & please don't ask me to Repair/Reinstall again!
4/5 days later still waiting for your staff to contact me, are they still investigating?
John, It is indeed disappointing when you have to contact us multiple times about the same issue. We would like to update you again that your issue is currently being analyzed by our level 3 technical team and you may have your reply anytime. Appreciate your patience.
Thank you for providing the log files, John. I appreciate your efforts and patience so far. Our senior technicians will analyse the log files and get back to you via email. Your patience is much appreciated.
Hello John,
I understand this must be upsetting, I apologize for the inconvenience. To analyze the issue further, I need to submit your concern to our senior technicians along with other diagnostic logs. I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.
I understand this must be upsetting, I apologize for the inconvenience. To analyze the issue further, I need to submit your concern to our senior technicians along with other diagnostic logs. I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.
As requested I've sent the information
BUT Remember that since the problem occured I've Uninstalled/Reinstalled AVG
BUT Remember that since the problem occured I've Uninstalled/Reinstalled AVG