AGV 3pc's/2years

Hello John,
Unfortunately we are not able to locate your account in our internal database with the details you have provided. We have sent you an email containing the details we require to locate your product, please reply back to the email so that it will be more easier to assist you better.
Thank you.

So I bought AGV  for 3pc's/2 years.....and it wont let me install it on any other cpu's other than the first one. Is there some kind trick to this?
Hello John,
Unfortunately we are not able to locate your account in our internal database with the details you have provided. We have sent you an email containing the details we require to locate your product, please reply back to the email so that it will be more easier to assist you better.
Thank you.