Hello Richard,
Thank you for contacting us with your concerns. We see that you have purchased AVG Express installation service on 15th Feb 2017. We would like to inform you that this is not a product but a remote support service. Which means you can have an AVG technician to connect to your PC remotely and help you with the installation of your AVG product.
You did not subscribe to any AVG products at the moment and we suggest you to purchase an AVG subscription first to redeem your AVG Express installation service.
To know about which level of protection suits your computer use and to know about the latest offers and discounts, please get in touch with one of our sales support representative here https://support.avg.com/support_sales .
I cannot get my downloaded AVG express application to launch. Also cannot reach customer support for help even with one-time purchase of guru help service.
Hello Richard,
Thank you for contacting us with your concerns. We see that you have purchased AVG Express installation service on 15th Feb 2017. We would like to inform you that this is not a product but a remote support service. Which means you can have an AVG technician to connect to your PC remotely and help you with the installation of your AVG product.
You did not subscribe to any AVG products at the moment and we suggest you to purchase an AVG subscription first to redeem your AVG Express installation service.
To know about which level of protection suits your computer use and to know about the latest offers and discounts, please get in touch with one of our sales support representative here https://support.avg.com/support_sales .